FAQ

About transferring points

Q.What will happen to the former membership program (Roynet Club)?: A.
Roynet Club, the old membership program, will end on November 30, 2024.
Please download Daiwa Roynet Hotel’s official app from > Click here to download the app. Then, please register for the new membership program, ROYNET CLUB MEMBERS, and > transfer the points from from your former member card.
■To use the new membership program, you will need to enroll as prescribed.*Registration incurs no enrollment fees or annual membership fees.
■If you do not have a smartphone, you can register as a member from a PC from > Click here to register as a member.
■The app is only available in Japanese. However, registration on the official hotel reservation site is available in both Japanese and English.
■There is no need to withdraw from the former membership program (Roynet Club).
■Points earned under the old membership program (Roynet Club) may be used until 2:00 a.m. on December 1, 2025, and the final date that points may be earned via a hotel stay is November 30, 2024.
*The window for exchanging for points for catalog gifts will also close on November 30, 2024.
Q.What happens to points earned under the former membership program (Roynet Club)?: A.
You can transfer your points from the old membership program (Roynet Club) to the new membership program by enrolling in the new program and completing the point transfer procedure. > Click here to transfer point
Q.How do I transfer my points?: A.
You can transfer your points using any of the automatic payment machines installed at Daiwa Roynet Hotels nationwide (not available at overseas hotels).
*After enrolling in the new membership program, please be sure to bring your old membership card with you to the hotel. > Click here to transfer point
Q.Can I transfer points without staying at a hotel?: A.
Yes, you can transfer your points using any of the automatic payment machines installed at Daiwa Roynet Hotels nationwide (not available at overseas hotels).
*After enrolling in the new membership program, please be sure to bring your old membership card with you to the hotel. > Click here to transfer point
Q.When is the deadline for transferring points?: A.
Points may be transferred up until November 30, 2026. Please be aware that November 30, 2026, is also the deadline for using any points transferred from your former membership card. > Click here to transfer point
Q.Are the hotel payment machines the only way to transfer points?: A.
Yes, you can transfer your points using any of the automatic payment machines installed at Daiwa Roynet Hotels nationwide (not available at overseas hotels).
*After enrolling in the new membership program, please be sure to bring your old membership card with you to the hotel. 　> Click here to transfer point
Q.I have lost my former membership card. Can I still transfer my points?: A.
If you have lost your former membership card, please inform a hotel staff member.
The hotel will issue you a new card (free of charge). > Click here to transfer point
Q.I have more than one former membership card. Can I consolidate all of the points when transferring?: A.
Yes. If you have more than one former membership card, please inform a hotel staff member.
The hotel will verify the point balance of each card, and consolidate them when transferring.
*Please note that it may take some time for the points to be reflected. > Click here to transfer point
Q.When is the deadline for using the points after transferring them?: A.
The deadline for using points transferred from the former membership program is November 30, 2026, regardless of the date of transfer. > Click here to transfer point
Q.Can I transfer someone else’s points?: A.
You can only transfer your own points once.
Please note that you cannot transfer points belonging to anyone else. > Click here to transfer point
Q.Can points earned by multiple people (such as the members of a family) be applied to the point balance of a single member?: A.
It is not possible to apply points earned by multiple people to the point balance of a single member. > Click here to transfer point
Q.Can I transfer points without a smartphone?: A.
Even without a smartphone, you can still transfer points by registering as a member online using a PC, logging in to your account, and printing out your 2D membership barcode. > Click here to transfer point

About enroll

Q.How do I enroll?: A.
If you have a smartphone, please download the official Daiwa Roynet Hotels app, and then register for membership via the Individual Member Login/Membership Registration screen. > Click here to download the app
If you don’t have a smartphone, you can also register for membership online using a PC. > Click here to register as a member
Q.Is there an enrollment fee or an annual membership fee?: A.There are no enrollment or annual membership fees. The services are available free of charge.
Q.Is there a membership card?: A.There is no membership card. The 2D barcode displayed on the app screen is used to verify your membership.
Q.Can I enroll without a smartphone?: A.
You can apply even without a smartphone from > Click here to register as a member.　You can also check in at the hotel on your own by logging into your account using a PC and printing out your 2D barcode in advance.
Q.Can I enroll without an email address?: A.Unfortunately, no. An email address is required for enrollment because an authentication email will be sent to the registered email address.
Q.How do I install the app?: A.
You can install the membership app from here > Click here to download the app.
Q.What can I check by logging into my account?: A.
You can check your membership registration information (and make changes), your current rank, your point balance, the expiration date of your points, and your accommodation history.
Q.Are there any age restrictions?: A.
No, there is not.
Q.Can family members share a single membership number?: A.
No, the 2D membership barcode can only be used by the person to whom it is issued.

About Points

Q.What is the minimum number of points that can be used at a time?: A.Each point is worth 1 yen, and no fewer than 10 points can be used at a time.
Q.How do I earn points?: A.
Members staying at one of our hotels earn points for the room charge (including tax) at the time of booking.
The number of points earned will vary depending on the reservation method and the membership rank.

【When making a reservation through the app, the official hotel reservation site, or by phone】
SILVER rank
5 points per 100 yen (including tax)
GOLD rank
10 points per 100 yen (including tax)
DIAMOND rank
10 points per 100 yen (including tax)

【Reservation through a travel agency or online booking site etc.】
SILVER rank
a uniform 200 points (per room, per night)
GOLD rank
a uniform 200 points (per room, per night)
DIAMOND rank
a uniform 200 points (per room, per night)

> Click here to Accumulate Points
Q.How do I use my points?: A.
You can use the points you have accumulated when making a reservation through the hotel’s official reservation site or when using one of the automatic payment machines in the hotel at the time of check-in. Each point can be redeemed for 1 yen, and no fewer than 10 points can be used at a time.

①.When making a reservation
When making a reservation at a Daiwa Roynet Hotel in Japan through the app or the official hotel reservation site, you can use points to offset the accommodation fees.
・You can also use points when making reservations for other people or when reserving multiple rooms.
・You can also use points for reservations for stays that are after the expiration date of the points used.

②When checking in
・If your reservation details include onsite payment, you can also use points when using the automatic payment machine at the hotel when checking in.
・Points may also be used for stays by people other than the member who earned the points.
・Points may also be used for reservations made through sites other than the official hotel reservation site.
*The exchange of catalog gifts for the old membership program ended on November 30, 2024.

> Use Points
Q.When do points expire?: A.
The expiration dates of points earned through accommodation differ from those earned through benefits.
◆Points earned through accommodation expire the end of the same month two years after the points were earned.
(Example)Points earned by staying on January 15, 2025 are available for use up until 11:59 p.m. on January 31, 2027.
If staying multiple nights, all of the points earned for the entire stay will be reflected together as a lump sum by the day after the date of check-out. However, the expiration dates of the points will vary based on the actual days that they were earned.
(Example)If staying for two nights from January 31, 2025:
Points earned on January 31, 2025 are available until 11:59 p.m. on January 31, 2027.
Points earned on February 1, 2025 are available until 11:59 p.m. on February 28, 2027.
◆Points earned from upgrading are valid for the duration of the rank.
(Example)Points earned on November 15, 2025, will expire on March 31, 2027.
*Points earned from upgrading are reflected at the same time as your upgrade.
◆Birthday points are only available for use for a period of three months after earning them. They are reflected on the first day of the month just before the month in which your birthday falls. The points remain valid until the end of the month just after the month in which your birthday falls.
(Example)If your birthday is in February, the points will be reflected on January 1 and will expire on March 31.
Q.Can I use my points when making a reservation for a date after the points expire?: A.Even if the check-in date is ahead of the point validity period, points can be used as long as the reservation date is within the validity period.
However, if you cancel or change your reservation after the period of point validity, the points will immediately become invalid.
Q.If I cancel a reservation that I made using points, will the points be returned to me?: A.If you cancel a reservation to which you applied points before the end of the period of point validity, the points will immediately be returned to you. However, if you cancel or change your reservation after the period of point validity, the points will immediately become invalid.
Q.Can I use my points when making a reservation to stay for multiple nights beginning from the day that my points expire?: A.If you use your points within the period of validity, you can apply them to your entire multi-night stay.
Q.I forgot to show my 2D membership barcode. Will I still get points?: A.If you make a reservation while logged in as a member on the app or the official hotel reservation site, you will still earn points even if you don’t show your 2D barcode.
If you forgot to show your 2D barcode when making a reservation through a travel agency or online booking site, please inform a staff member at the front desk. The hotel will amend your reservation so that you will earn points as a member.
*Please note that if you inform the hotel after check-out, you will not be able to receive the points.
Q.When will points be reflected?: A.The points you earn will be reflected no later than two days after the date of check-out.
Q.How do I check when my points will expire?: A.You can log into your account and check under Point History.
Q.Can I transfer or combine points?: A.Points cannot be transferred.
However, you may consolidate your own points. Please inform a staff member at the front desk if you wish to do so.
Q.Do I earn points from the portion of the accommodation fee that I used points to pay for?: A.No, you do not earn points from the portion of the accommodation fee that you used points to pay for.

Others

Q.I can’t log into my account.: A.To log into your account, you need your registered email address and password.
If you are unable to log in, please reset your password using the “Forgot your password?” link on the login screen and try logging in again.
Q.I forgot my registered password.: A.You can reset your password using the “Forgot your password?” link on the login screen.
Q.How can I edit my information?: A.To make changes, log into your account, and tap on "Display Member Information" on the "View/Edit Member Information" screen.
Q.Can I use the 2D membership barcode by printing it out on paper?: A.Yes.
Q.What is displayed on the receipt when I use points?: A.When you use points, the receipt issued by the automatic payment machine will list the points used, and the amount on the receipt will be the total amount billed minus the number of points used.
If you would like a receipt that does not list the points used, one can be prepared for you (with the number of points used excluded) at the front desk.
Q.How do I cancel my membership?: A.After logging in, go to the “Other” screen, select “Cancel Membership,” and then “Proceed to Cancel Membership.” Enter your login password, and tap “Cancel Membership.”
【Please read before canceling your membership.】
・If you cancel your membership, you will no longer be able to use the points you have.
・If you re-register as a member after canceling your membership, you will not be able to transfer any past information or points.
Q.What are the room upgrade benefits available to DIAMOND members?: A.After upgrading to a DIAMOND membership, you will be able to use the room upgrade benefit two times (for two nights) within the period of rank validity.
To use the room upgrade benefit, please contact the 【DIAMOND Member Service Counter】 listed in your account (through the app or the official hotel reservation site).
（*The page will not display unless you are a DIAMOND member.）
The hotel will check your reservation and the availability of the room you requested.
If a room is available, you will be upgraded right away.
You will be able to view the details by logging into your account.
To cancel an upgraded reservation, please contact the DIAMOND Member Service Counter.
If you do not contact the Service Counter to cancel, the reservation will count toward the number of times (nights) that you are able to request an upgrade.
Q.What happens to the app if I get a new smartphone?: A.If you install the official Daiwa Roynet Hotels app on your new device and log in using the same email address and password that you used prior to changing devices, you will be able to continue using the app as before.

*Please be aware that the information provided is subject to change without notice.
*Some of the images posted are for illustration purposes only.